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I deliver remote-based interactive, small-group communication workshops tailored to the needs of individuals, teams and leaders.

 

Unlike generic courses, these workshops focus on real-world, practical skills for work and life.

 

From frameworks to help overcome fear of judgement and self doubt, to feedback techniques and conflict resolution skills, participants leave with actionable strategies, greater confidence, and measurable improvements in collaboration, influence and connection.

This workshop:

Communication for Customer-Facing Teams

Build rapport and trust with clients
 

Master active listening, tone and clarity for professional, confident customer interactions​

  • Tailored small-group approach (1–6 participants) for focused, individual support
     

  • Custom-designed sessions built around your objectives
     

  • Practical, actionable skills (not just theory), with measurable outcomes​
     

  • Modern workplace focus, with industry- and role-specific options
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  • Frameworks and tools for real-world application ​
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  • 60–90 minute sessions designed to fit seamlessly into your day

Workshop structure:

- First impressions – create instant rapport and credibility with clients.

 

- Active listening – uncover client needs through attentive, empathetic communication.

 

- Tone, language & clarity – build trust with professional, positive messaging.

 

- Handling difficult interactions – stay calm and confident under pressure.

 

- Body language & vocal tone – convey warmth and confidence in-person and online.

 

- Team alignment – ensure consistent messaging across all team members.

 

- Resilience & mindset – manage energy and stress for clearer communication

Measurable outcomes:

By the end of this workshop, teams will be able to:

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✅ Create instant connection and credibility with customers and clients.

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✅ Listen actively to uncover true needs and opportunities.

 

✅ Communicate clearly and positively across all customer touchpoints.

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✅ Stay composed and professional during challenging interactions.

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✅ Use tone, language, and body language to convey confidence and care.

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✅ Deliver consistent, on-brand messaging as a unified team.

 

✅ Manage energy and mindset for calm, effective communication under pressure.

Good communication begins with

THE WAY YOU SPEAK TO YOURSELF

Meet the 9 Saboteur Voices influencing how you communicate and connect – and take the Saboteur assessment to find out which ones are running the show.

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